Quality control at Apple continues to go down hill
Reports are surfacing that laptop batteries have become a cause for concern. A
report on CBS-affiliate WCCO talks about how a
boy's Apple G4 iBook burst into flames. Dave Brown, an 11-year old boy left
his iBook in the living room only to find that the carpet beneath the laptop
had started to melt when he returned. In fear, his parents took the laptop
outside only to find it in flames several minutes later. Other users on Apple's
discussion boards have reported that their power adapters have caught on fire
and even the FireWire ports on some units.
DailyTech previously reported that Apple had issued a
recall for MacBook Pro batteries that were showing odd behavior. Although
fires haven't broken out because of the batteries, the MacBook Pros have
generated a great deal of press from the amount of heat that they release when
operating. One MacBook Pro even had its MagSafe AC connector
catch on fire, in which Apple was quick to have photos removed from various
websites that were documenting the case.
Throughout Apple's own discussion boards, posts are abundant about Apple's
recent quality control woes. Last weekend, an organized call
center flood was organized by many Apple customers in an attempt to get
Apple's attention about problems existing with products. Several recent reports
also indicated that iPods have just only one year's worth of usable life. iPod
batteries are well known to deplete after a while and lose charge capacity
significantly. Because of this, the iPod battery replacement business has grown
exponentially over the last two years.
It appears that OEM battery manufacturers are part of the bad equation of poor
quality control. Many companies are finding more methods of cost reduction and
attention to quality made electronics have gone by the wayside. Cell phones
have been prone to
fires and even explosions due to bad batteries. As reputable as Nokia is,
some of its cell phones have been known to have bad lithium ion batteries.
Nokia has stated that users with problems are more than likely to have
installed counterfeit Nokia batteries.
Apple has not responded to questions about its batteries or quality control
issues. There was also no feedback on whether or not the organized call center
flood actually achieved a tangible reaction from Apple.
"People Don't Respect Confidentiality in This Industry" -- Sony Computer Entertainment of America President and CEO Jack Tretton
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