Schiller was unbelievably responsive throughout the whole ordeal. Our first communication from him was late at night on the 11th - with another email sent to us an hour later. He was extremely nice and although not promising anything, he said he would have their team look into the situation ASAP.
To be frank, Chris and I [the creators] were both amazed that this had reached the heights it had at all - given the fact that it is just a fun magic trick. We had spent months creating, polishing, and finishing this thing - and up until then we thought all hope was lost. It’s been quite the rollercoaster.
This morning, we received another email from Schiller advising us that Phil Shoemaker (Director of Application Technology) would be in touch with us soon to discuss our app, and as promised I received a phone call about three hours later from Phil. Shoemaker said that his team was looking into the issue as we spoke, and he was hopeful to see resolution of this by the end of the day.
True to his word - it was in fact approved late this afternoon. In sincerity the whole process was quite the ordeal, but I must say that I respect the hell out of the fact that we received the personal attention that we did. They were responsive, attentive, and truly listened to what we were saying. While one could argue that it took us over a month to get to that point, I would judge this situation based on the lengths they went to to fix the problem - they were incredible.
quote: ...or they'll go out of business. Either way, it is a win as the consumers will have spoken and surely have been heard by that point.
quote: ... or they'll go out of business.
quote: Here's an idea--why don't you keep being an Apple fanboi quietly in a corner and we'll all just pretend you aren't there?
quote: Crappy reliability and workmanship (My wife has gone through 3 macbook batteries on a macbook only 3 years old, my Dell is still on its original and it is 4 years old)
quote: The brand name is hot, people love the product ....
quote: ...they have perceived innovative ideas...
quote: us geeks know otherwise
quote: I'll tell you the same thing I told the original poster. Come up with a better product, market it effectively, and take the market away from them. We call that free market capitalism.
quote: Which definition applies to you?
quote: If you asked my wife, she'd probably say all three. :)
quote: The right to buy or not buy a product and speaking with your wallet is also free market capitalism. I'm the original poster--look up. What part of choosing not to buy something to punish a company is not free market?It is just as effective and in ways, moreso if many consumers go the same route. How are you going to operate without any money?
quote: The thing what sets Apple apart is the styling of their machines and the prestige of their brand. Hence the reason you see Apple laptops in movies. They look good. No-one can take that away from Apple.
quote: From my own experience, the biggest complainers usually have the least to actually complain about, and rarely do they have much value to contribute to every one else.