The studies include the 2009 Wireless Consumer Smartphone
Customers Satisfaction Study, Vol. 2.; the 2009 Wireless Business
Smartphone Satisfaction Study; and the 2009 Wireless Traditional
Mobile Phone Satisfaction Study, Vol. 2. The studies rank devices on
a 1000-point scale.
found that overall satisfaction with devices in the smartphone
market is growing with a gain of 14 points on the 1,000-point scale
compared to six months ago. At the same time, satisfaction among
business smartphone users has grown more robustly with a 43-point
gain since 2008. While smartphone satisfaction grew with consumers
and business users, satisfaction with traditional mobile phone owners
has declined by 6 points since April.
that this is likely due to increasing frustration by users who
realize what features their phones lack. The study found one point
where satisfaction tends to falter for traditional phone users --
whether or not the device is free. Users who participated in the
study and had free phones were less happy with their device than
those who paid money for their handsets. This is due to the stripped
down phone that most mobile carriers offer for free.
Power's Kirk Parsons said, "Satisfaction is notably lower among
owners who receive their handsets for free because these phones often
do not offer the full suite of features that owner's desire. When
fewer features are available, usage rates also decline, which
translates into lower brand loyalty."
consumer smartphone users, key factors affecting satisfaction include
ease of operation according to 30% of participants, operating system
according to 22%, features according to 21%, physical design
according to 18%, and 9% say battery function. The smartphone class
leader was the Apple iPhone with 811 points, second place was LG with
776 points, third went to the Blackberry with 759 points. The
industry average was 765 points.
It is interesting that with the widely
dropped call rate for the AT&T network that carriers the
iPhone, the device still tops the list.
users have slightly different priorities reports eWeek with
29% saying ease of operation was most important, 23% saying the OS,
21% saying physical design, and 16% citing features. Traditional
wireless handset users pegged operation as most important (30%), 30%
pegged physical design, 20% picked features, and 20% chose battery
function. In traditional wireless handsets, LG came out on top with
723 points, Motorola was second with 700 points, and Sanyo was third
Parsons said, "Attractive rebates or discounts
offered to current smartphone owners, as well as incentives given to
traditional handset owners to upgrade to smartphones, are effective
ways for wireless carriers to generate revenue and increase market
share. It is important, however, that manufacturers meet the
expectations of those taking advantage of such offers by ensuring the
features are intuitive and ultimately rewarding to them in the long
run. Providing an easy-to-use, yet powerful operating system with the
ability to customize applications to suit owners’ individual needs
is essential to providing a high-quality and rewarding wireless
quote: Outside of the facts that the iPhone is one of the biggest selling phones in history
quote: it's app store is a phenomenal and unparelleled success people are happy with their phones.
quote: quote: it's app store is a phenomenal and unparelleled success people are happy with their phones. dont see a need to spend a few bucks for an internet shortcut
quote: Yeah, that's why Microsoft made their own store, with the same polices as Apple's.
quote: Smartphones were crap before Apple entered the market
quote: Blackberry's were far from crap pre iPhone.
quote: actually, BB's were big, clunky, gameboy green and black, etc. Apple came with the competition, and made everyone follow the trend. unless you think the storm and other similar phones were just a huge coincidence.
quote: I never said they were as aesthetically pleasing as the iPhone, I just said, they were not crap. Do you disagree? Would you honestly call them "crap"?
quote: well, OP said garbage, you said crap, was still more talking about the direction that apple made the others take, since someone above said dont bother caring what the OP posts.
quote: actually, BB's were big, clunky, gameboy green and black, etc
quote: Apple's new WebBook(?) will do for reading web content what the iPod did for digital music.
quote: Really? So That's why Microsoft copied the itouch interface with the Zune HD and how WinMob 7 is now going to add support for capacitive touch screens and made the UI easy to use with fingers and not a stylus and how they finally made a decent browser and how they added accelerometers
quote: Hows that task manager work for you? Multitasking works so well on WinMob that they conveniently don't close the apps when you click on the X.
quote: Oh, and btw, Palm didn't make OSX for the iphone, and they didn't even make their own OS. And you are mistaken; the people who left Palm started Handspring; they didn't go to Apple. In fact, later on, some went to Palm
quote: And btw, playing movies on WinMob sucks without TheCorePocketMediaPlayer.
quote: Oh, and btw, Palm didn't make OSX for the iphone, and they didn't even make their own OS
quote: Palm OS 1.0 is the original version present on the Pilot 1000 and 5000. This version and all versions prior to Palm OS 5 are based on top of the AMX 68000 kernel licensed from KADAK Products Ltd. While this kernel is technically capable of multitasking, the "terms and conditions of that license specifically state that Palm may not expose the API for creating/manipulating tasks within the OS.".
quote: Smartphones were virtually unheard of before the iPhone, but due to Apple's aggressive marketing, smartphones have become much more popular. People are only just realising the power of smartphones, and the iPhone has set the standard.
quote: However, it has only set a standard for something that already existed, as a result of consumer ignorance. It's not through something they created.