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Print 39 comment(s) - last by LordSojar.. on Dec 30 at 1:52 PM

Apple's Ping social network also makes the list; other entries include Gawker, Facebook, and 3D-TVs

The folks at PC World can't seem to find enough words to describe their love and admiration of Apple's shiny gadgets, recently naming it the top company in terms of product quality.  The staff at CNN were decidedly less kind to the Cupertino trendsetters, declaring the iPhone 4 the "Tech Fail" of the year.

CNN describes the Apple drama of denials ("you're holding it wrong"), misleading claims that reception issues were the fault of software (the graphics interface was drawing too few bars), and finally a degree of acceptance (users were granted free cases).  Despite naming it the worst tech bungle of the year, CNN does soften the blow by concluding, "Months later, the problem is all but forgotten and the phones show no sign of dipping in popularity. So "fail," in this case, is a pretty relative term."

Other top "Tech Fail" picks include Microsoft Kin (#3), which featured abysmal sales and was killed soon after its launch.  Google's Nexus One also earned a spot on the list (#4), not because it was a bad product ("And here's the thing -- just about everyone who tried out the Nexus One liked it."), but because Google messed up by selling it online only ("Apparently, folks like to get their hands on their gadgets before paying for them.")  3D TVs also earned a fail for costing so much and for failing to fully deliver on their promise of theater-like 3D in 2010.

The bottom of the fail list is occupied by various online entities.  Round off the list at #10 is Apple's Ping social network, which most of us heard of briefly from its press conference -- and then never thought of again.  At #9 is the Digg relaunch, which saw the content sharing service making -- and then pulling -- a set of controversial interface changes.  And at #8 is content farms -- those pesky companies responsible for infomercials/paid articles on the "miracle weight loss product" or "3 secrets to turn women on".

Bringing up the middle are Google Buzz (#6) and Facebook (#5) for failing to respect and protect user privacy.  And Gawker earns the #7 spot for its recent loss of usernames and passwords to hackers, right after it went and mocked the hacker community.



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Funny, there aren't any complaints on their boards
By jimbojimbo on 12/29/2010 12:12:26 PM , Rating: 4
Oh yeah, they delete threads they don't like! When they started deleting nay comments about the Consumer Reports article that straight out said that they have a problem, Apple pretty much agreed that they had a problem.

How can anybody still like a company that acts like this and this wasn't the first time they did it?




By themaster08 on 12/29/2010 12:45:34 PM , Rating: 3
Dancing around an issue doesn't resolve said issue.


By themaster08 on 12/29/2010 2:05:36 PM , Rating: 5
If it didn't matter why did Apple hold a press conference about this so-called non-issue?

If it didn't matter why did Apple offer free Bumpers to iPhone purchasers?

If it didn't matter why are Apple trying to resolve this non-issue with the delay of the white iPhone 4?

If it didn't matter, why has this been named CNN's tech fail of the year?

If it didn't matter why did Consumer Reports not recommend this device after extensive testing?

Just because something is accepted, that doesn't make it right. Like Apple customers accepting their devices, regardless of this fundamental flaw.


By themaster08 on 12/29/2010 2:36:42 PM , Rating: 3
quote:
Just because something is accepted, that doesn't make it right. Like Apple customers accepting their devices, regardless of this fundamental flaw.


By brshoemak on 12/29/2010 2:51:54 PM , Rating: 2
So you're saying that Apple customers/fans don't care about anything as long as the Apple name is attached, regardless of the number or severity of the issues - including but not limited to the inability to use a phone for its primary intended purpose.

The logic above insinuates a lack of common sense. So pretty much what you are saying is that Apple customers have no common-sense.

If this is the case, how can we listen to any arguments made by Apple customers if you purport them to have a lack of common sense.

Thus their argument for the use of Apple products is invalid.


By dark matter on 12/29/2010 4:24:23 PM , Rating: 3
Good God Troll, you still feeding.

Go have a wank or something.


RE: Funny, there aren't any complaints on their boards
By Pirks on 12/29/2010 2:36:24 PM , Rating: 2
quote:
Why do sad people mind so much about products you don't own and don't intend to buy?
Yeah, I've been always asking myself same question, Tony, when certain Apple users make posts like "MS is dead", do YOU know why they do this even though they never have any intent on buying an MS product?
quote:
Do you feel perhaps you are missing out on something so must rubbish it in some sort of compensation?
Indeed. Sounds like those Apple users are latent gamers or hardware choice lovers, so they are trying to compensate missing gaming or missing hardware choice on Macs like that - by posting "MS is dead" nonsense. Thanks for nice explanation, Tony.


By maven81 on 12/29/2010 2:47:41 PM , Rating: 2
I can't believe I'm agreeing with Pirks here, but a lot of these apple users really are quite insane. I've spoken to several that say they haven't used a PC since the early 90s (which means the last version of windows they used was 3.1!!!) Yet they are adamant that PCs have bluescreens and get pwned by malware the second you turn them on.


RE: Funny, there aren't any complaints on their boards
By Pirks on 12/29/10, Rating: 0
By dark matter on 12/29/2010 4:25:51 PM , Rating: 2
My God Pirks, you're getting laid. That was a well thought out reply.

Welcome to the club sonny.


By Pirks on 12/29/2010 1:01:23 PM , Rating: 2
quote:
It can't be that simple can it?
Your version is too complex. Real simple one: Apple users just like to be anally owned by Jobs :P Anal pleasure is so exquisite and rare, no wonder this little club is kind of popular ;)


By maven81 on 12/29/2010 2:06:34 PM , Rating: 2
"I heard a rumour it's got something to do with making products people love"

When you spend a fortune on a product that you perceive as superior you will never publically admit that it has issues, or you will look like an idiot.

"selling them via the best retail experience on the planet"

On the planet? It's not even the best retail experience in the United States. Have you ever spoken to a "genius" in the genius bar? Have you tried to get a hold of a sales associate (especially when they are too busy "helping" some chick they think they can score with?) How about trying to get it out of them when they might get something in stock? "why don't you just keep calling, and we'll tell you".

"and running the best customer support in the industry."

Their second tier support is generally good (when you get someone on the phone that's either an engineer or talks to engineers). But I guess you completely missed the internal memos they give to their support staff telling them to deny there is an issue unless the customer persists.


By Tony Swash on 12/29/2010 6:38:55 PM , Rating: 1
quote:

"I heard a rumour it's got something to do with making products people love"

When you spend a fortune on a product that you perceive as superior you will never publically admit that it has issues, or you will look like an idiot.

"selling them via the best retail experience on the planet"

On the planet? It's not even the best retail experience in the United States. Have you ever spoken to a "genius" in the genius bar? Have you tried to get a hold of a sales associate (especially when they are too busy "helping" some chick they think they can score with?) How about trying to get it out of them when they might get something in stock? "why don't you just keep calling, and we'll tell you".

"and running the best customer support in the industry."

Their second tier support is generally good (when you get someone on the phone that's either an engineer or talks to engineers). But I guess you completely missed the internal memos they give to their support staff telling them to deny there is an issue unless the customer persists.


Presumably that's why Apple keeps topping surveys of customer satisfaction and service.

Because they are so bad at it :)


By inperfectdarkness on 12/30/2010 12:30:44 PM , Rating: 1
"Because they know all they sold ya was a guaranteed piece of shit. That's all it is, isn't it? Hey, if you want me to take a dump in a box and mark it guaranteed, I will. I got spare time. But for now, for your customer's sake, for your daughter's sake, ya might wanna think about buying a quality product from me."


Re:
By sprockkets on 12/29/2010 10:49:23 AM , Rating: 5
There are no reception issues.

- Steve

Sent from my iphone 3GS




RE: Re:
By dark matter on 12/29/2010 4:28:22 PM , Rating: 2
Someone give this man a 6


I thought this was resolved
By Bioniccrackmonk on 12/29/2010 10:03:10 AM , Rating: 2
Just hold the phone the right way per Mr. Jobbs :)




RE: I thought this was resolved
By cenobite9 on 12/29/2010 10:29:08 AM , Rating: 4
Yes, you hold the phone between your thumb and index finger over a garbage can...


jumpy list :)
By Luticus on 12/29/2010 10:28:27 AM , Rating: 4
Not one to normally complain about how something is written but you jumped all over that list. 1 - 9 -2 -3 -7 - 8 ... :-P

Can we just get an ordered list, or should i be "not lazy" and just go to the source? :)




RE: jumpy list :)
By JasonMick (blog) on 12/29/2010 3:07:51 PM , Rating: 2
Hey Luticus,

That's fine, I tried to group it based on topics -- gadgets (#1-#4), websites (#8-#10), and privacy (#5-#7)... seemed logical to me, but might not appeal to everyone.

The full list is:
1. iPhone 4's Antennagate
2. 3D TVs
3. Microsoft Kin
4. Google Nexus One
5. Facebook Privacy
6. Google Buzz
7. Gawker hack
8. Content farms
9. Digg relaunch
10. Apple Ping social network

Hope that helps!!


I'd like to ask
By amanojaku on 12/29/2010 2:57:12 PM , Rating: 2
For people to stop replying to Tony Swash. This poster only has one goal: to start an Apple flame war. You'll notice he/she routinely posts pro-Apple propaganda, but rarely posts on any of the other topics that come up, whether it's medicine, chemistry, physics, military technology, etc... I would say never, but I remember seeing one post on a global warming article. One.

The more you reply to his posts with logic, common sense and evidence, the more he/she replies with emotion, nonsense and fantasy.

"Tony" is indeed correct that none of the problems Apple has experienced matters. Because Apple fanatics are FANATICS. Like abused wives, they will protect their masters by attacking you for pointing out the abuse. Apple will continue to be successful because some people like to be stepped on.

IGNORE TONY SWASH.




RE: I'd like to ask
By Pirks on 12/29/2010 3:14:10 PM , Rating: 2
nah I like this Apple troll, he's nice, well fed and groomed, good mannered, all white and fluffy - my kind of troll! sorry man, can't ignore him.

no trolls here -> life is boooring


PC World
By jstchilln on 12/29/2010 2:06:39 PM , Rating: 2
That's why I as a long time subscriber to PC world dropped my subscription. I finally got tired of buying a PC mag that sang the praises to Apple crap that I had no interest in.




By dark matter on 12/29/2010 4:27:39 PM , Rating: 2
And can you please ban the obvious troll Tony MouthSwash.

He really is pissing me off.




WOW, this is important
By hiscross on 12/29/10, Rating: 0
If only it mattered :)
By Tony Swash on 12/29/10, Rating: -1
RE: If only it mattered :)
By themaster08 on 12/29/2010 12:47:58 PM , Rating: 3
Clearly, making calls on your phone doesn't matter anymore.


RE: If only it mattered :)
By Tony Swash on 12/29/10, Rating: 0
RE: If only it mattered :)
By themaster08 on 12/29/2010 1:54:56 PM , Rating: 2
You can't fathom even an ounce of valid criticism towards Apple, can you?

For a person of your seniority, I find that quite sad indeed.


RE: If only it mattered :)
By Tony Swash on 12/29/10, Rating: 0
RE: If only it mattered :)
By themaster08 on 12/29/2010 2:17:35 PM , Rating: 2
Circumventing around my question won't answer it I'm afraid.


RE: If only it mattered :)
By LordSojar on 12/30/2010 1:52:48 PM , Rating: 1
quote:
A couple of simple questions for you. Do you own an iPhone 4? If so have you had call reception problems with it? If the answer to either question is no then what on earth motivates you to post?


Oh, can I play?

Yes, I did (past tense)

Yes, it dropped calls. I'd lose 20dB signal or more by "holding it wrong".

So much for your grand theory of Apple customers not caring and those that post had no intention of buying one. I owned my iPhone4 for 5 weeks, with Apple telling me it was my fault, my signal issues, AT&T, etc etc etc. They lied the entire time.

So I returned it for a full refund after being given the chance, got a Galaxy S and haven't looked back. I even went down to the Apple store in Indianapolis and was treated like shit by the "Genius" Bar manager there. For having such "great customer service", they sure treated me like a leper.


"We can't expect users to use common sense. That would eliminate the need for all sorts of legislation, committees, oversight and lawyers." -- Christopher Jennings














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