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Some executives and employees are leading the push to get their companies to adopt or support the iPhone.  (Source: CC Cristiano Betta)

Analyst predict RIM's business mobile phone share to shrink slightly in the next 3 years, and Microsoft and Apple to both grow business phone marketshare.  (Source: J. Gold Associates)

Apple offers Enterprise Hero and 200 other applications on its App Store. These applications are starting to stir up more interest in the business community.  (Source: Apple)
The business sector, long wary of Apple, is taking note of Cupertino's latest offering, the iPhone

Apple has shown terrific growth over the past decade after virtually collapsing in the early 90s.  However, one segment that it has never really been able to win back is the business sector.  Not since the days of Apple IIe's or further back has Apple really enjoyed strong business adoption.  And the business sector, consisting of everything from business laptops, to servers and business phones, is a huge revenue source so this was a big loss for Apple.

However, Apple's hottest gadget, the iPhone is finally starting to win Apple a following in the business community.

One big boost to the devices newfound corporate loving was the series of business friendly software programs for the iPhone 3G which was released in July.  However, even after this release, most businesses' top brass still prefer RIM's Blackberry to the iPhone. 

The real gains for the iPhone in business have been in fact forced by guerilla movements within companies by employees.  Top executives and younger users alike are finding themselves drawn in droves to the new device and while at first they may not look at it as a possible business tool, it’s starting to slip into their business lives.

A handful of companies, such as Genentech and Disney, mostly with ties to Apple, have decided to adopt the iPhone companywide as a communications tool.  Such decisions are not hurting Blackberry significantly, as they often come from companies that had not previously adopted a smartphone in mass.

The iPhone also has a ways to go.  Currently 65.5 percent of business support RIM phones, 22 percent that support Windows Mobile devices, and a mere 10 percent support the iPhone.  Some firms, like Los Angeles law firm Allen Matkins, still only support Blackberries as they say supporting the iPhone would be too expensive.  Says Allen Matkins CTO Frank Gillman, "Our reasons for not doing so have more to do with the age-old issue of having a finite number of internal resources to support our firm's technology. Given our already significant investment in BlackBerry, we cannot make a strong business case for adopting yet another platform."

One major obstacle is Apple's reliance on only one carrier.  Many large companies have special partnerships with specific carriers which give them discounts, and often these carriers aren't AT&T.  Also, security and number of business applications on the device, while improved are still questioned.  Research firm Gartner gave the iPhone a “thumbs up” for businesses, but said these areas needed work.  A combination of the iPhone's Safari browser with security certificates can provide a fairly safe solution for document viewing on the go, however, with rising use this may be problematic as the Safari browser has shown itself to be easy to exploit in the past.

Apple does currently have 200 business-related programs on its App Store. Many businesses, though, feel uncomfortable installing iTunes on all their computers, when they're nervous enough about letting employees access standard news sites like,, or

Apple has posted some impressive numbers, nonetheless.  Over 33 percent of the Fortune 500 participated in Apple's iPhone 2.0 software beta testing according to Apple CEO Steve Jobs.  Increasingly companies are giving users the choice of several smartphones.  A perfect example of this is Chicago law firm Sonnenschein Nath & Rosenthal, which gives select employees a new AT&T smartphone of their choosing every 24 months.

Smaller, less restrictive businesses, according to observers, are the largest group of companies warming up to the iPhone.  Many businesses are adopting a philosophy that employees both at work and at home must mix productivity and fun, something the iPhone can do much better than some of its competitors.  Sonnenschein's CIO Andy Jurcyzk states, "Other devices are just hardcore e-mail devices, and even at that they don't render the messages well.  I travel a lot and it's nice to have a personal aspect to my life, to look at photos of the family, to listen to music, or watch a movie. It's nice to have that other stuff."

Some are predicting that the biggest competitor to the iPhone will be the Blackberry Storm, which debuts next week.  The Storm lacks Wi-Fi functionality, which the iPhone has, and has less memory than the iPhone, as well as a slightly less smooth touch interface, according to early reports.  However, the phone reportedly gets better reception, handles email better, is supposed to support copy and paste, supports video recording, and has an easily swappable battery.

Still, even against tough competition and a less than enthused overall business atmosphere, some businesses are warming up to Apple.  According to market researchers, both the iPhone and Windows smartphones should see a rise in subscriptions among business users over the next three years, while Blackberry subscriptions will dip slightly.

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It's kinda funny...
By quiksilvr on 11/16/2008 10:50:17 AM , Rating: 4
That I can just read the article title on the side and know that Jason Mick wrote this article.

RE: It's kinda funny...
By GeorgeBeans on 11/16/2008 11:20:02 AM , Rating: 1
Yeah ... I am surprised it didn't open with something about how Windows Vista is mediocre and a huge failure in the marketplace .... he seems to shove that into every single one of his articles.

RE: It's kinda funny...
By BruceLeet on 11/16/2008 11:55:26 AM , Rating: 5
I use a firefox rss tab but yeah, and the fact that he, asher, and hill are the most active bloggers theres only 3 to choose from and if its apple then theres only one so, who really gives a flying jesus fvck

RE: It's kinda funny...
By Flunk on 11/16/2008 1:25:36 PM , Rating: 1
What, Steve Jobs has a plan to combat the radical global warming that is about to destroy us all and eradicate all Windows users?

Is there a way to block a specific Author's posts from appearing in the layout? Because otherwise I might just stop reading this website.

RE: It's kinda funny...
By BladeVenom on 11/16/2008 2:01:24 PM , Rating: 5
If you don't like an author's articles, don't read them.

RE: It's kinda funny...
By GaryJohnson on 11/17/2008 3:01:18 AM , Rating: 3
How do you know if you don't like an author's articles if you don't read them?

RE: It's kinda funny...
By afkrotch on 11/17/2008 12:59:13 PM , Rating: 3
I've never had a man give me anal sex, but I don't need to experience it to know I don't want it.

RE: It's kinda funny...
By InvertMe on 11/17/2008 1:42:13 PM , Rating: 4
Well just because you don't want it doesn't mean you won't like it.

RE: It's kinda funny...
By Doormat on 11/16/2008 1:29:53 PM , Rating: 1
And I knew as soon as I saw the title of the article, that there were going to be a bunch of rabid, anti-apple comments posted.

Looks like we are both right.

RE: It's kinda funny...
By retrospooty on 11/17/2008 8:45:11 AM , Rating: 2
Yup... I am no Apple fan, believe me... But this article has no bias that I can see. Its pretty much just news. Now that the new iPhone 3G supports MS-Exchange activesync, now most businesses can use it. Whats the issue?

RE: It's kinda funny...
By InvertMe on 11/17/2008 9:14:38 AM , Rating: 3
by Doormat on November 16, 2008 at 1:29 PM

And I knew as soon as I saw the title of the article, that there were going to be a bunch of rabid, anti-apple comments posted.

Looks like we are both right.

Well - I read every post here and there is not a single "rabid, anti-apple" comment anywhere. Did I miss something?

RE: It's kinda funny...
By xti on 11/17/2008 5:29:36 PM , Rating: 4
leave him alone, a Macintosh Performa slept with his mom when he was 12.

RE: It's kinda funny...
By mfed3 on 11/16/2008 2:15:51 PM , Rating: 1
Yup, that guy is so biassed and unprofessional its not even funny. I dont get how someone like that still has their job when several of us regularly notice these articles.

RE: It's kinda funny...
By iFX on 11/18/2008 9:34:59 AM , Rating: 2
Apparently it doesn't matter that we notice the bias. Some people are happy being unethical it seems.

RE: It's kinda funny...
By michael2k on 11/16/2008 3:49:01 PM , Rating: 4
Why is that even relevant? His job is to post, and he does. He's not the one that penned the CNET article, after all.

RE: It's kinda funny...
By omnicronx on 11/16/2008 4:53:39 PM , Rating: 2
I also find some of the facts kind of funny. My work 'supports' the iPhone, but there are maybe 10 people that have one out of the 3000 with smartphones.

By petschska on 11/16/2008 12:07:36 PM , Rating: 3
The Verizon Storm comes with an 8GB micro SD card with 1 GB embedded so I could argue that it has more memory.

8 Reasons why the Storm is better than the iPhone 3G:

The Storm has already been released by Vodaphone. Here's a review from a person who owns both a Storm and iPhone 3G:

RE: Storm
By Hare on 11/16/2008 1:33:21 PM , Rating: 3
Nokia E71, nuff said...

RE: Storm
By Scott66 on 11/16/2008 1:34:32 PM , Rating: 2
Yes I noticed in his review there was no mention that the BB does not have WiFi.

RE: Storm
By Hare on 11/16/2008 2:10:54 PM , Rating: 2
That's just ridiculous. No voip-calls or easy access to the corporate intranet.

RE: Storm
By Myrandex on 11/16/2008 4:06:36 PM , Rating: 3
Leave it to Vzn to do something like this. I hear that they might do that with the HTC Touch Pro :-/ They do everything that they can to retard their phones. I'd take the Touch Pro over the Storm or the iJunk anyday.


RE: Storm
By michael2k on 11/16/08, Rating: 0
RE: Storm
By Hare on 11/16/2008 4:11:44 PM , Rating: 5
Let's compare to a Nokia E71

1) Wifi included and hsdpa (3.5G) and all gsm bands
2) No need for "stores" download apps from independent publishers. The device is open to use as a usb-memory etc. Not a walled garden where the device manufacturer decides what you can run and what you can't
3) Mac and PC compatible. Works as a usb-drive. Doesn't need iTunes
4) International hardware keyboard and localizations for just about every language there is.
5) No operator lock...
6) removable battery with ridiculous standby and call times.
7) unlimited memory due to microsd
8) full device encryption and remote administration + every enterprise feature imaginable.

RE: Storm
By Nekrik on 11/16/2008 6:41:17 PM , Rating: 2
Doesn't need iTunes and Quicktime should be number one in my mind.

I find it odd that there is an article written on the iphone in the business place but it doesn't even address one of the number one issues, it lacks decent Exchange support. In many companies all these other points will be useless and not even considered until they have Exchange. They need to make a serious effort to make it a business tool and not rely on the complaints of the 'loyal iphone masses' who demand the phone be supported at their workplace, IT guys with a backbone won't cave in to the incessant whining.

RE: Storm
By Mitch101 on 11/17/2008 12:14:08 AM , Rating: 2
As an Exchange/Wireless messaging engineer I completely agree that the iPhone is not a business level device.

I don't know which is better at destroying a managers meetings/schedule the iPhones or Googles Gmail. But since neither device is a corporate approved option were off the hook. iPhones simply are not ready for corporate level material. I urge anyone who doesn't like their job to implement an iPhone on their CEO or day traders and watch how quick they lose their job especially when either loses their device.

On the brite side one could probably file for unemployment using an iPhone.

The iPhone is a very impressive an innovative device but it is not ready for the corporate environment.

RE: Storm
By robinthakur on 11/17/2008 7:04:16 AM , Rating: 2
I agree first of all. However, A number of our staff including Managing Directors all use iPhones and manage fine with the Active Sync capability. I don't think it will work for all users, but it works for some. Certaincly if we were to give these to traders I can see them sailing through the windows after they've got over how gorgeous they look and get frustrated with them. Mind you, the same would be the case with Wimo if we deployed that.

Apple have a tool which simplifies management of iTunes within business which we use and so far its not too bad, though could use some improvement. The ones that demand iPhones are already using them typically, we find. We support about 125 iPhones in the company, and so far there hasn't been the big need for support which we thought there would be. Blackberries still outnumber them 10-1 though.

RE: Storm
By afkrotch on 11/17/2008 1:13:12 PM , Rating: 2
Large corporate world, I just don't see the iPhone as competition against Blackberry devices. As others have mentioned, it's all about Exchange.

Ok. First a little confession
By Oralen on 11/16/2008 1:56:18 PM , Rating: 2
I first read this article on my iPod Touch.

Got it for my birthday. And I just love it. Overpriced? Don't care.
Wanted one, got one, enjoying it immensely.

But I am just tired of empty articles without any facts or informative value.

First, like the others, when I saw the title, I said to myself: Ok. Jason Mick again.

And then I read it, and...

"Analysts" saying businesses are warming up to the iPhone ?

With a nice Excel 2003 graph ?

How nice.

But... Who are those analysts, and are they really getting paid for predicting that crap ?

iPhone is going to increase it's presence in businesses in the next 3 year ?

Of course you f***ing imbecile! They are nowhere right now !

Unless Apple stops selling it, and that is unlikely, they have nowhere to go but UP, OK ?

So PLEASE, take a vacation, and stop making an article every time anyone in the world says something nice about Apple !

They are NOT going to take over the world, and Steve Jobs is not god.

Sorry about that, I'm not bashing Apple, I think some of their products are great.

But turning it into this kind of stupid religion makes me sick, especially from a site like Dailytech.

RE: Ok. First a little confession
By foolsgambit11 on 11/16/2008 2:59:14 PM , Rating: 2
Hey, I liked the graph. Except that I'm not really sure what it's supposed to represent. At first glance, I was sure it was going to represent market share in the business sector. But then I realized that the numbers didn't add up. In the next 3 years, RIM loses about 7%, Palm loses about 1%, and 'none' loses about 1%. Let's just say they, together, lose 10% of market share. Then Windows Mobile gets 5%, Apple gets 5%, and all these other guys get about 1% each - let's say all told, the little guys get 7% more. That's 17%. So 10% down, 17% up. It can't be market share.

So I'm guessing it's representing the number of companies supporting the platform, 100% meaning all companies in their sample (240 in current sample, so says the graph in small print) have that platform available to their workforce? And they're saying that in the next three years, about 7% more companies will begin supporting more platforms than they currently do?

Or maybe it's just hard to guess percentages off of a little Excel graph?

Still, it's impressive that 10% of companies support the iPhone for corporate use. I mean, really. It's missing a few vital things for business use, as covered in this article, and more in depth in the CNet article this one was based on.

RE: Ok. First a little confession
By InvertMe on 11/17/2008 9:12:39 AM , Rating: 4
Maybe those extra percent could represent new business?

By jabberwolf on 11/17/2008 1:16:28 AM , Rating: 2
Poor implementation of Push Email. There’s no way my IT department is going to replace any of our BlackBerry’s with iPhones. Things the iPhone can’t do but other phones can do:

* Only the inbox can be set to synchronize – subfolders can be accessed but no synchronization policy can be set
* No Flagging on email
* Cannot set Out of Office message
* No Hot Keys for managing messages
* Difficult to get to Global Address List
* No support for Activesync Schedule (eg. push during work hrs – pull outside of that)
* No Smart Filtering
* No ability to change sort order of email messages
* No support for Server Search of email messages
* Trying to delete messages or move them when you don’t have connectivity generates lots of errors messages and you cannot actually delete or move when offline
* Message status is not set on the server for replying/forwarding to an email, similarly the status from the server is not provided to the iPhone
* You cannot automatically set attachments to download
* There is no control over maximum attachment size
* You can’t see the number of unread or new emails without unlocking the device
* No ability to invite attendees to a meeting
* You cannot provide a reason for declining meetings
* Attendee status is not available
* There is no click through to get access to information from the GAL for a participant
* No support for setting Out of Office message
* You cannot delete a single occurrence of a recurring meeting – you can only delete the whole series
* Cannot enforce Storage or device encryption
* Remote wipe doesn’t seem to be immediate and restore requires recradling to iTunes
* PIN unlock timeout is not enforced on the iPhone
* You have to ‘slide’ to unlock – then enter the PIN code to unlock the device

Granted, a lot of these are advanced features. However, why make a big deal about Push Email if you aren’t going to make it a better Push Email experience? After all, with Safari you can check your webmail and get a lot of those features.

Battery life. Ipone no way compares to Blackberry.

Those are basic reasons experienced smartphone users won’t like the 3G iPhone not to mention:

* No video recording
* No focus on the camera
* No light on the camera
* No zoom on the camera
* No recording of audio on the device
* No physical keyboard
* AT&T exclusivity
* No Cut and Paste
* No Stereo bluetooth
* Can you send MMS yet? (I don’t know)

However this phone does have several things that make it accessible to the mass public:

* easy to use user interface
* large 3.5? widescreen
* solid media playback and storage

So can we PLEASE have someone write an article that ISNT made up of fantasy and actually does compare actual abilities!

Instead we get this crap from someone always kissing Apple's ass !!

By NubWobble on 11/17/2008 7:44:54 AM , Rating: 1
Jabba de Fail knows exactly what users want and none of the things you've posted are them. They want Cut and Paste... oh wait, they don't because Jabba said so.

Have you orderd anything off iTunes today? If not de Fail will have you flogged off this planet.

By jabberwolf on 11/17/2008 12:50:36 PM , Rating: 2
NubWobble -
knuckhead wobble:
Apple still cannot cut and paste from different apps, it only works within 1 application. Which is retarded.

Have you actually used what you BS about being able to do? Nope???

Oops this is do to what's called Mactardation. This is becoming an epidemic and the CDC needs to start get more funding to find a cure!!

By jimbojimbo on 11/17/2008 1:48:17 PM , Rating: 2
Don't forget one thing annoys me to no end. If you have multiple email accounts on your iPhone and you're in one mailbox, you have to go back twice and then go two clicks into another account to see your email. With my Pocket PC device it was one click of a button to switch to another account. I could check 4 email accounts with 3 clicks. With an iPhone it takes 12 clicks.

Also, with a PocketPC I could choose however many emails I wanted and then mark all read. With the iPhone I have to actually open every one. How freaking annoying.

I admit though I use the iPhone just because I like the screen for reading books, browsing, and watching video.

Cutting to the chase...
By robinthakur on 11/17/2008 6:42:53 AM , Rating: 5
You guys who attack Jason Mick are getting really boring. Yes, his style of writing is overly given to hyperbole and sensationalism, but he makes some good points despite this. Apple is again relevent in todays market. You can either accept that fact or live in denial. Either way, I'm genuinely surprised at the level of hatred directed at Apple and any of its proponents, as it doesn't seem to be merited.

This article is interesting if only because I'm really surprised that the iPhone is gaining so much traction within the Business sector.

We looked at using the iPhone in our company recently due to the hype and huge demand from employees. We were slightly put off by bugs like the keylock bypass (now fixed) and things like the end user being able to wipe the settings, no remote kill, no encryption, some restrictions require setting up on a mac server environment to run with all features etc. I'm not sure how much of this is that we are more familiar with Windows Group Policy or not. These problems mean that the much vaunted Active Sync integration is much less useful than it should be. The iPhone is a revolutionary device which is now ubiquitous within the organisation, but for now we are sticking with Blackberry for all but the VIP users who demand Apple's set of products.

I am surprised that Gartner gave it the thumbs up as there are a number of issues on the ground which are still holding Apple back when trying to sell it to business IMO. Hopefully this changes soon, as there is certainly the demand and Apple should recognise that there is considerable frustration within the business community that Apple's solution doesn't quite meet the requirements.

By jonmcc33 on 11/16/2008 2:55:56 PM , Rating: 2
Unless it can work with Microsoft Exchange I doubt it's going to dominate business markets.

RE: Blackberry
By robinthakur on 11/17/2008 6:56:58 AM , Rating: 2
For its a many failings (where business is concerned), it does work well with Microsoft Echange since version 2.0 firmware back in July since it support Active Sync. Its working fine with my home Exchange server as I type...Try and keep up.

Blackberry vs IPhone
By ablecluster on 11/17/2008 9:32:51 AM , Rating: 2
I have been a BlackBerry fan since they were introduced. A friend of mine got an IPhone 3G not long ago and I was hooked. Only downside was I could not tether an IPhone with my laptop and use the Iphone as a modem as I have done for years with my Blackberry. I spent some time playing with my friends IPhone and after jailbreaking it, I was able to finally tether it. the next day I retired my trusty Blackberry Curve and headed down to the local AT&T store and bought myself a 16 gig IPhone 3G. Absolutely love it! Sometimes I wonder how I ever got by without it!


RE: Blackberry vs IPhone
By ATC on 11/17/2008 8:43:54 PM , Rating: 2
I had the opposite experience to yours.

I'm a huge apple fan. I have a MBP for my personal computer, and while I really like and use Vista I prefer OSX for my own personal use. So naturally I was very excited to get the iPhone 3G.

I really liked almost everything about it but a few things fell short of my expectations and collectively became a deal breaker. At the end I returned it and got a Blackberry Bold and it's been great so far.

First, I know it's been talked about to death but the inter application cut/paste ability on the Blackberries is so underrated; I use it a lot on things like URLs, addresses, courier tracking numbers etc... it's a huge time saver.

The touch screen keyboard on the iPhone was good but I found it only usable (for me) in landscape because in portrait mode the keys were too small and close together that I was spending twice as much time correcting than actually typing. Unfortunately in SMS/Email it was only available in portrait mode. They really should fix that soon.

The screen on the iPhone isn't environmentally sealed like it is on the Bold, so it's prone to getting dust under the surface. You may not have any now but it's prone to it.

And lastly, I had issues with the battery not lasting very long and the inability to replace the battery yourself added to my frustration. I got a spare Bold battery for $20.

Apart from those though the iPhone was great. Like I said, I loved everything else about it. Surfing, user interface and media handling are top notch. If apple ever addresses those concerns I had in the next model I would switch to it in a second.

iPhone in Business
By stigmataman on 11/16/2008 1:42:39 PM , Rating: 2
I liked this story better when Tom Krazit did it on CNET

By greylica on 11/16/2008 1:54:34 PM , Rating: 2
Here in Brazil, cell companies are prohibited from now to sell locked phones. Apple Phone can be sold to various companies, giving them the same chance to compete.
It´s a shame that situation is still happening in USA with AT&T and Apple.

iphone in
By rocky1234 on 11/16/2008 5:47:17 PM , Rating: 2
These Apps that the writer is talking aboutI gather they do not come with the iphone. For the iphone to make it & compete with the competition it has to come outfitted with the apps needed to be usable in the business world until then it is just another useless toy in the business sector.Also what Apple needs to do is make the iphone able to use the apps store without the need of these businesses having to installed the bloated itunes software to get these apps. I work with computers everyday & 9 times out of 10 when there is a problem itunes is the leading cause of the problems. I also disagree with apple sneaking in the safari browser in the itunes updates as well but that is another matter for a different thread.

I don't use or own a iphone never will own a apple product as long as steve jobs is running things & they keep putting those bogus ads on TV what a joke that is.

ROFL another useless crap from J.M
By chick0n on 11/16/2008 8:10:10 PM , Rating: 2
Man I mean SERIOUSLY Jason, please. we KNOW that you love Mac and wanna kiss Steve Job's ass everyday. but man. Your crap is really getting old.

Apple is garbage and can only sell their crap thru false advertising

Isn't it great?
By borismkv on 11/17/2008 2:49:11 AM , Rating: 2
How Apple had to resort to paying licensing fees to Microsoft so it could get its phones into the business sector? It's awesome. Every iPhone sold gives more money to Microsoft. If Apple had made these moves 4 years ago, the fan base would have gone

By BruceLeet on 11/16/08, Rating: -1
"We don't know how to make a $500 computer that's not a piece of junk." -- Apple CEO Steve Jobs

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