Print 46 comment(s) - last by Toolius.. on Feb 5 at 10:46 AM

Cupertino hopes second times the charm with its graphical woes

Apple's fancy new 27-inch iMac has an attractive screen and decently powerful hardware incorporated into a sleek body.  Unfortunately, some customers' experiences with the computer have not been so “magical” thanks to a variety of problems including cracked screens, non-booting machines, yellowed screens, and graphical issues.

Apple already tried to address its graphical woes with a firmware update in December.  However, many users in the company's support forums reported that the update did not fix their machines' poor graphics performance.  Apple has since delayed shipments of the larger iMacs, perhaps to try to buy time.

Now Apple has released a second firmware update and is hoping the second time is the charm when it comes to graphics problems.  The new update is dubbed "27-inch iMac Display Firmware Update 1.0", not to be confused with the similar-sounding previous updated named "27-inch iMac Graphics Firmware Update 1.0".  Available here, the update is only 294 KB, and is available for any Apple operating system Mac OS X 10.6.2 or later (all the new iMacs ship with Snow Leopard, so its unlikely you'd find one with something else).

Apple has apologized for the shipping delays, saying that they were caused by the model being such a "huge hit".  The model was reportedly the best selling single desktop model of Q4 2009 (though PCs and PC brands of course outnumbered it overall).  The problems affecting a handful of the new computer's buyers have apparently done relatively little to harm the model's sales.

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"huge hit"
By IdBuRnS on 2/2/2010 11:54:42 AM , Rating: 5
"Apple has apologized for the shipping delays, saying that they were caused by the model being such a "huge hit"."

If by "huge hit" they really mean, "we had to use most of our stock as replacements for malfunctioning units we already sold. Our warehouse is empty, that must be good...right?".

RE: "huge hit"
By Motoman on 2/2/2010 12:00:11 PM , Rating: 5
...wouldn't matter if they said "Our shipping delays were caused by a bunch of invisible leprechauns, that in conjunction with some unicorns and fairies kept raiding our warehouses and turning our inventory into cupcakes."

...Apple-ites will believe whatever they say.

RE: "huge hit"
By sapiens74 on 2/2/2010 12:01:54 PM , Rating: 5
I'm not sure what is worse, Apple telling me it's fixed or having a Dell or HP India support asking me if I have turned off the computer and restarted.

Seems support sucks all around

RE: "huge hit"
By jkostans on 2/2/2010 12:56:40 PM , Rating: 5
So true, nothing beats DIY.

RE: "huge hit"
By Obujuwami on 2/2/2010 2:16:14 PM , Rating: 2

RE: "huge hit"
By Marlonsm on 2/2/2010 4:36:54 PM , Rating: 3
Right, if there is a problem you know it's your fault.
Or, depending on your mood, you have a long list of people to blame (processor manufacturer, motherboard manufacturer, power supply...)

RE: "huge hit"
By Pirks on 2/2/10, Rating: -1
RE: "huge hit"
By Toolius on 2/5/2010 10:46:31 AM , Rating: 2
+ 1000 to That Sir !!!

RE: "huge hit"
By SunLord on 2/3/2010 10:35:36 AM , Rating: 1
This would be true if not for the fact a lot of people don't think to reboot it before calling support to whine and bitch... I deal with this problem at work a lot it's really sad how stupid people are when it comes to computers.

RE: "huge hit"
By MrBlastman on 2/2/2010 12:54:54 PM , Rating: 5
"Unicorns aren't real?," the i-Fan proclaimed in exasperation after overhearing a forum post somewhere on teh intarewbnets. "But, but Steve told me they were--it must be a mistake."

"Yes my child. Take no heed of this cretin who seeks to foul your beatiful mind," bespoke a man in a black shirt and blue jeans who walked into the room upon the i-Fan.

The i-Fan sighed and turned around, his grimmace of despair replaced with a twinkle in his eye. His frown subsided into that of a slightly cracked smile. He could not believe what he was witnessing.

"Master, I mean, you--you are the creator, the great one! Can this really be?," blurted out the i-Fan nearly immediately once he realized what stood in front of him.

"Relax, my child. Do not let this qualm you. All will be okay," echoed in a booming, yet nerdy voice from the black shirted man in blue jeans. His eyes gazed down on the i-Fan, magnified every so slightly by his narrow, yet stylish glasses. He was a thinning man, both in stature and hair, yet one whom you could tell had lived many years and accumulated great wisdom--of sorts, over this time.

The i-Fan's smile stretched out further, relief began to sweep through his fingers, body, and very soul. "It _is_ the maker," he thought to himself... "Yes, yes, it is me, my child," echoed back in his mind. "Whoa," thought the -Fan once more, "He can read my thoughts."

The man with a black shirt and blue jeans smiled inquisitively himself. "Should you think otherwise, my son? It is i who give you all that you have. Your thoughts, your goods, your creativity, down to the essence of your soul. Do you not worry for I provide for you all that you need," chanted from his lips to the i-Fan who was now grovelling at his feet.

"Stand u--what the **ck!" shouted the man with a black shirt and blue jeans in an obviously non-fashionable manner. He spun around and looked behind him with a meanacing gaze that scanned his surroundings.

"Hey you!, yeah, you funny dork with glasses, a black shirt and jeans!," shouted another man in the distance, several yards away from him. The figure looked at the black shirted man and continued to taunt: "Take back your darn pad ya freak! I bought one of these for my wife and they were supposed to be extra absorbant and they didn't do squat! I even bought the crimson red model!," this time shouting extra loud. "I'm calling shenanigans!"

And that, my friends, is the day the unicorn blood flowed red in the land of Apple. Perhaps they need some Bounty™ because their pads... just aren't good enough.

RE: "huge hit"
By Kibbles on 2/2/2010 1:28:40 PM , Rating: 2
that was long

RE: "huge hit"
By MrBlastman on 2/2/2010 1:41:36 PM , Rating: 2
That's what my wife said to me once. :)

RE: "huge hit"
By rs1 on 2/2/2010 1:56:31 PM , Rating: 3
Only once? What happened?

RE: "huge hit"
By MrBlastman on 2/2/2010 2:09:58 PM , Rating: 5
I tripped on an errant rake after one of our cats clawed me in the testicles and fell face first onto a hoe which chopped it off right then and there. Needless to say I was a little red in the face after I just realized that I wouldn't be able to stuff her perogies with my kielbasa anymore.


RE: "huge hit"
By Camikazi on 2/2/2010 5:57:41 PM , Rating: 2
wow... just... wow

RE: "huge hit"
By messyunkempt on 2/3/2010 9:15:41 AM , Rating: 2
Was she hoping it would be over quicker? ;)

RE: "huge hit"
By zozzlhandler on 2/2/2010 2:13:18 PM , Rating: 2
Sorry to disappoint you, but Unicorns *are* real - its just that we call the "rhinoceros" these days. Early explorers reported horse-sized animals with a horn in their foreheads, and imagination did the rest.

RE: "huge hit"
By MrBlastman on 2/2/2010 2:26:21 PM , Rating: 2
My name is Shirley or you must have been handling your zozzl while you made that post--you can't be serious. If Steve Jobs says they are real, they must be, regardless of history! :P

RE: "huge hit"
By zozzlhandler on 2/2/2010 9:11:26 PM , Rating: 2
Well, they are certainly at least as real as zozzls, although a bunch larger and not nearly as dangerous...

RE: "huge hit"
By Jeff7181 on 2/2/2010 1:15:29 PM , Rating: 2
I figured Apple had unicorns and fairies... but leprechauns? When did this happen?

RE: "huge hit"
By Motoman on 2/2/2010 1:16:31 PM , Rating: 2
Ever since Apple went all iTard, about 20 years ago.

RE: "huge hit"
By Alexvrb on 2/2/2010 10:42:37 PM , Rating: 2
You didn't think that the iPods and iPhones were their only pots of gold, did you?

RE: "huge hit"
By Reclaimer77 on 2/2/2010 12:33:55 PM , Rating: 3
lol yeah.

"It just works!"

RE: "huge hit"
By MrWho on 2/2/2010 12:54:03 PM , Rating: 5
I assume they really meant "huge 5hit".

RE: "huge hit"
By carniver on 2/2/2010 4:30:31 PM , Rating: 3
And the 5hit has hit their fans!

RE: "huge hit"
By Omega215D on 2/2/2010 11:18:31 PM , Rating: 2
It has to be urine, otherwise why would the screen turn yellow?

RE: "huge hit"
By ralniv on 2/2/10, Rating: -1
RE: "huge hit"
By ralniv on 2/2/2010 3:20:44 PM , Rating: 2
parenthetical should be (i.e. >$1k)

RE: "huge hit"
By omnicronx on 2/2/2010 3:47:10 PM , Rating: 2
Why are you looking at marketshare? Its completely irrevelent in this situation.. Sales have not gone up in the quarter, and that's what would create production shortages, not an increase in share because a PC company was not selling as well.

I also don't agree with your findings, Apple's PC Marketshare is down in Q4 Y/Y.. Especially when you consider that this is not a 500-1000 part, even if they did double their share in this area.

Apple is having part shortages because their hardware is defective, plain and simple..

RE: "huge hit"
By foolsgambit11 on 2/2/2010 5:58:58 PM , Rating: 4
Data from the NPD market research group shows that Apple increased it's market share (relative to 4Q08) in premium priced PC's (i.e. <$1k) from 79% to 90%.
Wait, you're telling me that an Apple is a PC?

What's amazing about NPD's number to me is that the average cost of Windows PCs sold was $475, while the average Mac sold cost $1361.

But seriously, those numbers are impressive. NPD did note, however, that all of the growth in the computer industry has been in the sub-$1k market. That 90% number for Apple really means they've hit market saturation with their current business model, and they either need to expand the size of the market (doubtful) or expand into other markets. What's their plan for gaining market share in the sub-$1k market? Is that what the iPad's for? The base model is still priced higher than the average PC, and I'm not even sure if it counts as a PC. Though, if people buy it instead of a PC, the end result is the same for Apple - a bigger chunk of the sub-$1k pie. But I don't see that happening in huge numbers.

RE: "huge hit"
By Proxes on 2/2/2010 4:45:58 PM , Rating: 2
Yeah that "huge hit" is what cracked all the screens.

By Inkjammer on 2/2/2010 1:57:16 PM , Rating: 5
Apple claims that the delays on the 27" iMac are merely due to it being so wildly popular... and in the same week, Steve Jobs says Macs only crash because of Adobe Flash.

If being popular can break a monitor and a web browser plug-in can crash an entire Mac then **** me, I don't want to know what happens when a REAL PROBLEM hits a Mac. Does it detonate? Unleash a virus that turns humans into drooling zombies? Cause does to spontaneously combust?

RE: Yeah...
By Inkjammer on 2/2/2010 1:58:06 PM , Rating: 3
Cause "dogs" to spontaneously combust, even. Sorry for my lack of proof reading. I'm on a Mac with Flash.

RE: Yeah...
By 3minence on 2/2/2010 2:44:54 PM , Rating: 5
Steve has a point about Adobe software causing problems, but to refuse to use flash because of it is retarded. I accept html5 is the way of the future, but it's not the future yet. Flash is the way of today and if I buy a product today I want it to work today.
Unleash a virus that turns humans into drooling zombies?

It does that already. They are called Mac Fanatics.

RE: Yeah...
By themaster08 on 2/3/2010 2:00:28 AM , Rating: 2
Apple claims that the delays on the 27" iMac are merely due to it being so wildly popular... and in the same week, Steve Jobs says Macs only crash because of Adobe Flash.

Now all we need is for Adobe to cut it's support for Mac on all of it's products.

I wonder who BlowJobs would pass the buck on to then? Microsoft Office?

RE: Yeah...
By themaster08 on 2/3/2010 2:19:17 AM , Rating: 3
Granted that if anyone would still actually use a Mac (at least for anything constructive) if Adobe cut support.

Great way to treat your platform developers, Jobs. Very encouraging indeed. This is why closed platform computing would never work on a mass scale.

I really can't see how Reader1 can make such absurd statements as "closed platform computing means more money, more jobs", not when platform owners discourage and deny Apps from developers. That's a loss of money and a loss of jobs! Developers and consumers would rebel and closed platform computing would cease to exist.

If this is how Apple are now, I would dread to see a world where Apple have a monopoly.

There's your closed platform, Reader1. A failure, just like every comment you've ever made on DT.

RE: Yeah...
By R3T4rd on 2/3/2010 6:14:36 AM , Rating: 1
Why do people take offense to "reader1"? ITS BEEN SAID MANY MANY TIMES BFORE!!!!! - EVERYONE knows "reader1" is a puppet account masterminded by either DT or someone, just to get a rise from you and article hits.

JUST IGNORE "reader1"....plain and simple.

I don't get it
By Drag0nFire on 2/2/2010 1:35:38 PM , Rating: 2
Why is it such a big hit?

I understand that the 27in screen is pretty (when not yellow), but for $2000 I can easily afford a brand new Dell U2711 (much better quality) or even a 30in monitor and comparable hardware...

RE: I don't get it
By KoolAidMan1 on 2/3/2010 5:15:14 AM , Rating: 2
Hopefully the Dell U22711 doesn't have the pink or yellow panel issues that their last 24" IPS screens (also LG) had.

I'm personally waiting on the NEC 27" to get for my PC, better quality than Dells and it should match up nicely with the 27" iMac it'll be sitting next to.

It'll also cost much more, considering that their new 24" in the same series is about $1000...

By Gio6518 on 2/2/2010 2:09:10 PM , Rating: 3
WTF im having a rough day, then i saw a new apple article, went through it and there wasnt any idiotic iRants from reader one, damn im going to have to find some comic relief somewhere else........

Apple = Toyota?
By jbwhite99 on 2/3/2010 9:41:40 AM , Rating: 2
Reading this article, and hearing the problems about Toyota on the news - they sound oddly familiar. Large groups of fanatics (Apple Fanboys, Toyota drivers), company denying any problems for a long time.

Toyota says that they are losing sales at a rate of about $150 million per week. Wonder what will happen to Apple?

btw, the people commenting on parts shortages are correct. I am seeing more memory cost increases coming, and other components are going up as well.

RE: Apple = Toyota?
By EasyC on 2/3/2010 12:17:21 PM , Rating: 1
The difference is Toyota USUALLY puts out quality, affordable products... Whereas Apple... doesn't on either account.

When was the last time you heard of a major toyota recall?.... and when was the last time you read an article discussing an Apple problem?

I personally drive an Acura, but I'm still not buying all the hype the media is throwing at Toyota. There's got to be more to it. I've had accelerators get stuck on me, and you know what I did? Shut the damn car off.

By sapiens74 on 2/2/2010 11:54:02 AM , Rating: 2
They must have had this fix in place for a while

shame their high end iMac is on hold now till they address the glitches...

By Agentbolt on 2/2/2010 12:09:52 PM , Rating: 2
Look Jason, when it's a simple typo or whatever it's no big deal, but

Apple's fancy new 27-inch iMac has an attractive screen a decently powerful hardware incorporated into a sleek body. Unfortunately, some customers' experiences with the computer have not been so “magical”

I mean, come on man. Write the article, wait TWO MINUTES, then just give it a quick skim and see if there's any horribly mangled tenses, or at least just double check to make sure the sentence makes sense. Please?

By KoolAidMan1 on 2/3/2010 5:12:53 AM , Rating: 2
My 27" i7 iMac is (knock on wood) perfect. I haven't seen any defective units at Best Buy or the Apple Store. Its clearly an issue, I just wonder how many people its affecting. Even if its a 5% defect rate that's still pretty high.

I dont know who is better
By bunty on 2/3/2010 7:03:21 AM , Rating: 2
The Steve who's job is not satisfactory to the Blimey Steve...

"We don't know how to make a $500 computer that's not a piece of junk." -- Apple CEO Steve Jobs

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