Print 12 comment(s) - last by retrospooty.. on Apr 28 at 5:46 PM

Apple admits to iPhone 5 defect

It’s not often that Apple will admit to flaws in its hardware, but the company last week did just that when it announced a new program aimed at iPhone 5 users with “sticky” or non-functional sleep/wake buttons.

As is typically the case when Apple admits fault, it downplayed the widespread nature of the issue in its official statement on the problem:
Apple today launched a program to replace the sleep/wake button on a small percentage of iPhone 5 models where the button may stop working or work intermittently. Apple will offer the service free of charge to iPhone 5 customers with models that exhibit this issue and have a qualifying serial number.
Apple has created a webpage where customers that are affected with the issue can submit their device serial number to initiate the replacement process. Customers are given two options to have their iPhone 5’s sleep/wake button mechanism replaced:
  • Take your phone into an Apple Retail Store. It will be sent off for repair and when ready, you’ll be notified by phone or email. Do note that when taking advantage of this option, Apple will have a number of 16GB iPhone 5 loaners on hand that you can use until your phone has been repaired.
  • Mail your phone to an Apple Repair Center with a prepaid shipping box for repairs. Once serviced, it will be shipped back to you.
However, for those that are affected by the issue and are still clinging to iOS 6, beware:
If you are running iOS 6, your iPhone will need to be upgraded to iOS 7 after the sleep/wake button mechanism is replaced.
In addition to the free repairs, 9to5Mac has also learned that Apple is offering up to $350 to customers who trade-in a device with a faulty sleep/wake button to purchase a new iPhone. This represents an $80 increase over the usual trade-in value of an iPhone 5 in good condition.

Sources: Apple, 9to5Mac

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By Flunk on 4/28/2014 9:05:20 AM , Rating: 3
f you are running iOS 6, your iPhone will need to be upgraded to iOS 7 after the sleep/wake button mechanism is replaced.

Why would this be necessary?

RE: ?
By BRB29 on 4/28/2014 9:18:58 AM , Rating: 3
because they replaced it with a new part that have no support in iOS 6 since they don't update that anymore.

RE: ?
By Brandon Hill on 4/28/2014 9:24:41 AM , Rating: 3
The only thing I can think of is that they don't want to send a device that was in its care back to the customer without the latest OS/security updates installed.

When I worked at a mom and pop computer repair shop during high school, it was our policy to download all the latest MS software/OS updates for customer machines when they were brought in (this was back when most people were still on dial-up versus broadband, and we had broadband in our shop).

It just works....
By GotThumbs on 4/28/2014 9:18:37 AM , Rating: 2
Can they still legally say this?

Does the trade in count if you chose something other than an Apple phone?

This was a nice morning chuckle.

RE: It just works....
By BRB29 on 4/28/2014 9:23:41 AM , Rating: 1
Can they still legally say this?

Yes, it's an offer they announced. If you sign the trade-in contract, then it's legally binding.

RE: It just works....
By tonyswash on 4/28/2014 2:38:50 PM , Rating: 2
It just works....

Can they still legally say this?

You are right. Under the terms of the Inane, Juvenile Pedant Act of 2009, with which you are obviously familiar, Apple will be forced to change their slogan to the technically more correct "It Just Works... A Lot Better Than All The Others".

Given the fact that Apple's success is purely the result of hypnotic marketing this forced change of slogan could be yet another factor contributing to Apple's death spiral.

RE: It just works....
By retrospooty on 4/28/2014 3:55:27 PM , Rating: 3
clap. clap. clap.

Blind loyalty expressed via sarcasm is at least more entertaining than your usual brand of blind loyalty.

A new Apple
By Cullinaire on 4/28/2014 3:25:45 PM , Rating: 2
You mean they weren't pressing it wrong?


RE: A new Apple
By ProZach on 4/28/2014 4:19:25 PM , Rating: 2
Lol, since the defect was in manufacturing or assembly maybe they could opt for, "You purchased it wrong."

RE: A new Apple
By retrospooty on 4/28/2014 5:46:12 PM , Rating: 2
I am pretty sure the days of blaming the customer for defects died with Steve Jobs. I cant imagine someone more level headed like Tim Cook would ever say that or allow it to be used in any official response. It takes a true arsehole to say that and that guy died.

$350 for a trade in?
By hpglow on 4/28/2014 12:37:00 PM , Rating: 2
Shouldn't the trade in amount to enough to get a 5s for $200? Way to treat your customers. Premium priced devices should come with some level premium service.

By Scott66 on 4/28/2014 3:36:39 PM , Rating: 2
The extra $80 trade-in credit, is above the normal trade in credit, but it is not advertised. To get the extra money the customer must ask the Apple rep in the store for it.

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