backtop


Print 62 comment(s) - last by overzealot.. on Feb 8 at 3:33 AM


Apple is now paying owners in the UK a bounty to return their yellowed iMacs.  (Source: Gizmodo)
Quality issues for firm continue

After a pair [1][2] of graphics driver updates to fix numerous issues, Apple is hoping to finally begin to put some of the many issues affecting its new 27-inch iMac behind it.  It still is being overwhelmed, though, with complaints of yellow-tinted screen images.

The yellow-tinting appears not to be the work of faulty backlighting LEDs.  However, no one is quite sure whether its an inherent problem to the LCD or a drivers issue.  Apple has delayed shipments 2-3 weeks over the last couple months.  It insists that the delays have nothing to do with the problems and are merely because the unit is so popular.  States an Apple spokesperson, "The 27-inch iMac has been a huge hit with customers and we are working to increase supply to meet up with strong demand."

In the UK, according to Gizmodo, the yellowed iMac problem is becoming so severe that Apple is paying customers a bounty if they are willing to return their units for a refund rather than try to get a replacement.  Reportedly the UK is out of replacement panels, so they were left scrambling for solutions to keep complaints low.

Apple is taking the machines off owners' hands and offering them a 15 percent premium -- which should add up to $300 or more.  Apple is offering fee pick up to customers in the UK and Europe.  It is unclear whether Apple has any similar policies in place for the U.S.

The forums over at MacRumors have lots of pics of yellowed iMacs, courtesy of a couple of victims.  The yellowing is often quite subtle, so some customers may not yet have realized their units are defective.  For those using their Macs for graphics design, though, the problem can ruin the machine's utility.


Comments     Threshold


This article is over a month old, voting and posting comments is disabled

It just works! *
By theplaidfad on 2/5/2010 10:44:47 AM , Rating: 5
*Now in yellow




RE: It just works! *
By amanojaku on 2/5/2010 11:07:12 AM , Rating: 4
Lemon yellow - to match that bitter taste in your iMouth!


RE: It just works! *
By heffeque on 2/5/2010 11:53:48 AM , Rating: 2
Well... it's actually quite a good deal. You buy it. It doesn't work. They give you your money back AND some extra cash. You wait buy another one. If it worked... you just got it with a nice discount!


RE: It just works! *
By MrWho on 2/5/2010 1:11:24 PM , Rating: 5
And if you keep on getting yellowed Macs, one after another, you can even make a living out of it.

Next thing you know, you'll have people actually wanting the lemons!


RE: It just works! *
By acase on 2/5/2010 1:27:45 PM , Rating: 5
Make a friend at your local apple store and have them mark up a lemon to $1 million and buy it. Easy way to make $150,000.


RE: It just works! *
By Seemonkeyscanfly on 2/5/2010 3:41:38 PM , Rating: 2
Not sure that my credit card will cover that first million to cover the purchase. My luck, I have a good system too.


RE: It just works! *
By krichmond on 2/5/2010 1:28:23 PM , Rating: 5
iAccept your iPoligy


RE: It just works! *
By overzealot on 2/8/2010 3:15:59 AM , Rating: 4
I bought a lemon once. Didn't care for it.
PS: It was a Honda, not a DeLorean)


RE: It just works! *
By drycrust3 on 2/5/10, Rating: 0
RE: It just works! *
By jonmcc33 on 2/5/10, Rating: 0
RE: It just works! *
By Inkjammer on 2/5/2010 11:17:30 AM , Rating: 5
It's sort of bizarrely fitting in more ways than one. Like an actual Apple, you bite into it, let it sit... and it yellows over time. The 27" iMacs? Work fine out of the box, and it yellows over time.

Working as intended.


RE: It just works! *
By EasyC on 2/5/2010 12:53:57 PM , Rating: 5
Ask any Apple-ite. It's a feature :)


RE: It just works! *
By Toolius on 2/5/2010 1:10:52 PM , Rating: 1
Mine just turned yellow !!
#$%#$#$%


RE: It just works! *
By EasyC on 2/5/2010 1:15:23 PM , Rating: 5
This feature came about one day while Steve Jobs was looking at a pair of ski goggles. What if iMacs came with built in UV protection, right in the screen. Now that's innovation, if not downright magical.


RE: It just works! *
By Toolius on 2/6/10, Rating: 0
RE: It just works! *
By crystal clear on 2/6/10, Rating: -1
RE: It just works! *
By crystal clear on 2/6/2010 4:16:58 AM , Rating: 2
typing error- should read TOYOTA.


RE: It just works! *
By damianrobertjones on 2/6/2010 8:01:31 AM , Rating: 5
Apple are smug and openly state that they are superior.

When they fail, they deserve EVERYTHING they get


RE: It just works! *
By Aloonatic on 2/6/2010 8:32:55 AM , Rating: 2
The car in front is a Toyota*....

... Not because it's better or faster, it's because it can't stop :D

Apple have been asking for trouble tho, maybe this episode will put an and to this boastful, conceited attitude? Although, we don't get too much of it over here in the UK to be fair. Just annoying adverts showing you how easy it is to do things on an iPhone, sped up and with steps removed of course.

That's the thing, as you will see elsewhere, tehy boast and arguable go too far with their adds. Why is it big news that Toyota are having these problems, when Peugeot are having the same problem too, and other car manufacturers have had in the past, no doubt will in the future as well? Because Toyota made their name on quality, and so it's bigger news when something goes wrong with their cars, like it is when something goes wrong with an Apple product when they boast about how their stuff works, and their competitors are unreliable.

* I'm assuming that the same tag line was used in Toyota adds in the States and elsewhere, as was used in the UK a while back.


RE: It just works! *
By crystal clear on 2/6/2010 11:39:17 AM , Rating: 2
PC have become full-fledged commodities - shiny consumer products defined not just by their use value, but by the collection of meanings, hopes, and ideals attached to them through advertising, promotion, and cultural circulation.

Apple's famous '1984' commercial, directed by Ridley Scott, aired during the 1984 Super Bowl telecast was the first in the many to follow that were to shape their attitudes to competition & competitors.

With the 1984 ad, Apple identified the Macintosh with an ideology of "empowerment" - a vision of the PC as a tool for combating conformity and asserting individuality.

So with this background/history Apple adverts continue with the trend.....
It just works (for them).


RE: It just works! *
By crystal clear on 2/6/2010 7:31:40 PM , Rating: 2
Here you can see it-

Apple - 1984

http://www.youtube.com/watch?v=R706isyDrqI

2004 iPod Remake of "1984" Commercial

http://www.youtube.com/watch?v=9pTHlG8USUg&NR=1


RE: It just works! *
By Sillarra on 2/8/2010 1:59:29 AM , Rating: 2
quote:
...a vision of the PC as a tool for combating conformity and asserting individuality.


Although nowadays they are doing exactly the opposite of that...


RE: It just works! *
By overzealot on 2/8/2010 3:21:36 AM , Rating: 2
-The original Xbox is a very solid machine.
-Nvidia's problem wasn't overheating, it was semiconductor failure. Even with overkill cooling, they're going to fail.
-Lithium Ion failure is definately not limited to laptops.

Haven't had any experience with Toyotas, but to me Volvo accelerators feel really heavy and wierd.
Your thoughts?


RE: It just works! *
By overzealot on 2/8/2010 3:33:10 AM , Rating: 2
My apologies, further research has shown me that the solder in Nvidia solutions is the problem.
Still, 70 degrees C is not a high temperature for a GPU.
Link: http://techreport.com/discussions.x/15720


With a closed system like that
By BioRebel on 2/5/2010 11:15:26 AM , Rating: 5
They really shouldn't be having rampant problems like this. I can give MS a break for having issues with a strange hardware combination, but Apple controls every aspect of hardware in that system. They should have seen this in testing.




RE: With a closed system like that
By ice456789 on 2/5/2010 12:12:04 PM , Rating: 5
Insert comment from reader1 about closed system ruling the world....


RE: With a closed system like that
By themaster08 on 2/5/2010 12:47:09 PM , Rating: 5
Sorry to disappoint, Reader1's yellowed perception does not allow him to see articles relating to problems with Apple products.


RE: With a closed system like that
By smackababy on 2/5/2010 1:17:19 PM , Rating: 2
Maybe he is wearing lemon tinted glasses?


By themaster08 on 2/6/2010 2:09:35 AM , Rating: 2
Reader1 is the type of person that would blame everyone's eyesight rather than Apple.

Or even more accurate, blame Microsoft and their "monopoly" for Apple's hardware flaws.


By 67STANG on 2/5/2010 5:44:55 PM , Rating: 5
I think reader1 is actually the site admin over at gizmodo. He has to be.


RE: With a closed system like that
By Aloonatic on 2/5/2010 12:23:22 PM , Rating: 3
quote:
I can give MS a break for having issues with a strange hardware combination, but Apple controls every aspect of hardware in that system. They should have seen this in testing.
Like MS with the xBox 360, or Sony with their laptops, or Toyota with their cars, or....

No company can have a 100% quality assurance record, problems will crop up, so how they handle them is what matters. Most xBox users seemed happy with the way MS handled the RRoD, and to be fair, it seems that Apple users are happy with how Apple are handling this.

Of course, you're asking for trouble when you have an "it just works" tag line and constantly go on about your competitors problems, but hopefully this should go some way towards ending that silliness. *not holding my breath*


RE: With a closed system like that
By xpax on 2/5/2010 8:42:09 PM , Rating: 1
quote:
Of course, you're asking for trouble when you have an "it just works" tag line and constantly go on about your competitors problems, but hopefully this should go some way towards ending that silliness. *not holding my breath*

And that, my friend is the reason that Apple draws so many flames. They constantly put out erroneous and essentially false advertising that lambastes PCs and Windows for being unreliable. They then attempt to portray themselves as this uber-quality product which never breaks and has no equal.. which is disingenuous at best.

Had they not put out that long line of "Mac vs PC" ads which were nothing more than corporate disinformation, I'd leave them alone. But they are attracting new converts to their side with pure deception. Sometimes, I feel sorry for Apple fanboys. They've fallen for this hype.

The quality problems will continue as long as Apple continues to be so incredibly unfocused. They need to quit trying to come up with the next big thing (iPad, hahaha) and concentrate on improving the quality of what they are selling NOW. There is no good excuse for these iMac problems, they should've been caught in testing (especially during the shipping tests).


RE: With a closed system like that
By Pirks on 2/6/10, Rating: 0
By Camikazi on 2/7/2010 2:18:04 AM , Rating: 3
What they meant by that is they can pick and choose exactly which models of which parts go into their systems. There is no random unknown configuration for their hardware, they limit things to a certain set of known hardware, so yes they do control every aspect of the hardware that goes into their PCs.


Snizzap!
By AssBall on 2/5/2010 10:52:38 AM , Rating: 3
So people in Europe are also dumb enough to buy overpriced malfunctioning computers with no utility? Good to know.




RE: Snizzap!
By saarek on 2/5/10, Rating: 0
RE: Snizzap!
By Inkjammer on 2/5/2010 11:22:32 AM , Rating: 4
Why do people mock Apple?

Because Apple made a career out of mocking "PCs" and anybody who used them, trouncing their errors and pointing out how they don't have the issues PC users do. Basically spitting at their competition's most basic, simplest faults. Apple's spent tens of millions of dollars on ad campaigns, devoted years of mockery and prodding, poking and laughing at their competition.

And then it comes back around on them, in more than a few ways. Bugs that wipe user data. Battery problems. Overheating Airbooks. Showstopping bugs. Screen problems. Performance issues. Systems losing massive performance just playing an MP3. It's only fitting that people be able to turn around and laugh back at a company that mocked everybody else on the planet for having problems they claimed they didn't.


RE: Snizzap!
By Chaser on 2/5/2010 11:25:31 AM , Rating: 3
Bravo!


RE: Snizzap!
By twhittet on 2/5/2010 3:22:26 PM , Rating: 3
Agreed! Well put


RE: Snizzap!
By xpax on 2/5/2010 8:32:25 PM , Rating: 3
So true...


RE: Snizzap!
By jabber on 2/6/2010 11:58:06 AM , Rating: 3
Yep spent millions of dollars over the years on 'funny/smartass' ads and it's got them to a whopping 5-6% of the market?

Oh.

Hmmm so whats holding them back do you think?


RE: Snizzap!
By Pirks on 2/6/10, Rating: -1
RE: Snizzap!
By ClownPuncher on 2/5/2010 11:34:54 AM , Rating: 2
The analogy doesnt work, because the engine in a Mercedes is generally going to be of higher quality. In an iMac, the internals are generally lower quality, or cheaper than their PC counterparts. Their externals, like case, monitor, and batteries are definitely above the average though.


RE: Snizzap!
By ice456789 on 2/5/2010 12:27:20 PM , Rating: 4
To use your analogy;

Apple created a Skoda, called it a Mercedes, charged the price of a Bentley, then they ran an ad campaign calling Mercedes a bad car rife with problems. Meanwhile their Skodas are having the plenty of problems of their own.

That's why most people mock Apple on a daily basis.


RE: Snizzap!
By RMSe17 on 2/5/2010 3:24:27 PM , Rating: 3
Incorrect. Most people don't mock apple on daily bases.


RE: Snizzap!
By Sazar on 2/5/2010 3:37:12 PM , Rating: 3
You are correct, they don't mock apple on daily bases.

But on a daily basis, when there is an Apple related article where one of their infallibilities have been disproved, they are mocked. And the reality distortion field shrinks a little more.


I'm a Mac
By ice456789 on 2/5/2010 12:09:29 PM , Rating: 5
Made this for you guys. I think it's appropriate.

http://img5.imageshack.us/img5/9058/pcmac.jpg




RE: I'm a Mac
By EasyC on 2/5/2010 12:59:32 PM , Rating: 1
Damn I already commented so I don't get anymore ratings.

6!!!


RE: I'm a Mac
By tdawg on 2/5/2010 2:41:54 PM , Rating: 2
You might want to try selling this to MS. :)


RE: I'm a Mac
By Seemonkeyscanfly on 2/5/2010 3:46:56 PM , Rating: 3
that's a nice rich gold color... It's a bonus feature that will be hard to beat.


RE: I'm a Mac
By Nekrik on 2/5/2010 10:10:04 PM , Rating: 3
WTF are you guys looking at? All I see is some guy standing there. Oh shit, sorry, was on an iMac and couldn't see...


RE: I'm a Mac
By chagrinnin on 2/6/2010 12:13:56 AM , Rating: 4
Not sure owners of 27" iMacs will get that....

http://img215.imageshack.us/img215/1748/01pcmac.jp...


Only 15%?
By porkpie on 2/5/2010 10:46:21 AM , Rating: 2
Dell screwed up my friend's $800 Studio laptop, and one phonecall later he was sent a brand new Alienware laptop in exchange, worth almost $4000. That's worth dealing with an Indian phone-wallah.




RE: Only 15%?
By EJ257 on 2/5/2010 2:07:43 PM , Rating: 2
Does your friend have the extension for this Indian phone-wallah? Sounds like they screwed up the replacement too, in your friend's favor. Usually they do a 1 for 1 replacement, replace with the same type/spec unit.


Apple bashing
By crystal clear on 2/6/10, Rating: 0
RE: Apple bashing
By cherrycoke on 2/6/2010 11:03:36 AM , Rating: 2
It's not so much "bashing" I would say jabbing (and sometimes straight up bashing). Apple claims superiority on many levels and when there are slogans in place like "It just works" then of course they are opening themselves up for a lot of ridicule. You don't think people are bashing these other companies too? It is just so much fun to jab at Apple because of their superiority complex. They are not immune and should not be treated that way. Let the jabbing and bashing commence!


RE: Apple bashing
By crystal clear on 2/6/2010 11:45:45 AM , Rating: 2
quote:
Let the jabbing and bashing commence!


I like that ! all Apple articles on D.T. should end with this slogan.


I'm happy
By saarek on 2/5/10, Rating: 0
RE: I'm happy
By jvillaro on 2/5/2010 12:05:23 PM , Rating: 3
quote:
I am able to accept that out of a batch of millions of computers there will be some issues (especially with a new line)


I don´t have access to numbers or anything but I would bet that we´re not taling about a batch of MILLIONS here yet "(especially with a new line)" and that model. I think it would me more in the hundreds of thousands... And that would be a shame


Yellow Yellow Dirty Fellow
By Toolius on 2/5/2010 10:49:16 AM , Rating: 2
Yellow Yellow Dirty Fellow :P




What?
By rudy on 2/5/2010 11:32:21 PM , Rating: 2
How can their questions about driver issues? If its a driver issue simply install linux or windows and the driver issue should be gone. If it is not gone then it is clearly a hardware issue. How can you not know at this point what it is?




Fair Deal
By gtsmoker on 2/6/2010 6:15:14 PM , Rating: 2
I wish they would offer the same deal for my iPhone.




"Young lady, in this house we obey the laws of thermodynamics!" -- Homer Simpson














botimage
Copyright 2014 DailyTech LLC. - RSS Feed | Advertise | About Us | Ethics | FAQ | Terms, Conditions & Privacy Information | Kristopher Kubicki