an old saying that if something sounds too good to be true, then
maybe it is. Now, that's not always true. Take
Microsoft's free antivirus/anti-malware protection Microsoft
Security Essentials works well and is free to Windows
users. However, that old adage might hold a bit more true in
the case of AVG, a top free antivirus software maker.AVG,
which claims to have 110
million customers in 170 countries, on Wednesday rolled out
a badly botched update.The update rendered both Windows 7 and
Windows Vista inoperable. When booting users are greeted by the
infamous "Blue Screen of Death" (BSoD), and the system
reboots in an endless cycle of bad computer karma. The mess is
apparently caused by an AVG .sys file that is loaded at boot time --
\Windows\System 32\DRIVERS\AVGIDSEH.SYS.Booting into Safe
Mode does not work, as this driver is still loaded, under AVG's
default setup.Users are infuriated. One writes on the
companies support forums:
are not alone!!! This happened to my computer also. I was able to
restore it to a restore point, but I will not update. I always
supported AVG and recommended it highly. Not any more. It's the same
as installing a virus instead of removing one!!! Removing it now -
there are other free anti-virus software out there - they just won my
adding my voice to the chorus of those whose computers are unable to
reboot after this update. Thank god for Windows 7 auto-backups. I've
already sent an email out to my parents who use AVG not to update.
I'm about 20 minutes from just sC**pping AVG for good over this. I
know, it's the free version so they aren't really losing anything,
but this is the sort of computer-destroying problem that you can't
even give away.
affected shouldn't despair, though. There are a
couple of ways to fix this problem.One way to save your
Windows install if you received the update is to have a Windows
install DVD and boot in recovery mode, rolling the system back to a
restore point. If you don't have a Windows install disk or
weren't saving restore points you're out of luck.Another,
perhaps better method is to use an emergency USB boot-fix that AVG
rolled out. Full details can be found here,
but basically you need to copy the file to your USB stick and then
enter the BIOS and tell your computer to boot to the stick.AVG
suggests then repairing your installation of AVG software with the
fixed version that they've uploaded, as detailed here.
Or, better yet, you might want to uninstall AVG and go for a more
reliable solution, given the company's shoddy track record.After
all, this isn't the first major screwup for the company. In
late 2008, the vendor rolled out an update that accidentally removed
a critical Windows component which it mistook for a piece of
malware. Honestly, these kind of errors simply aren't
acceptable for a security firm with 110 million users, many of which
are paying customers. Then again, the allure of
free may keep some coming back to AVG.
quote: Built mostly from assembly code hence why it is so efficient.
quote: What a bunch of bull****! Either you have no idea about programming at all, and you're repeating some nonsense you heard online, or your only experience with programming is academic and you're repeating something you heard in class. Either way, what a bunch of bull****!
quote: I couldn't care less what problems you have on a P4,512,with XP.
quote: Why don't you try working in IT for a small to medium sized business that has 200+ workstations that they can't afford to refresh?
quote: 512 megs is low but for what they need it's ok, until you have McAfee constantly using 150 megs+ in the background.
quote: Puff, real man uses kd over com :) j/k
quote: The circumstances where you can make a meaningful improvement are few and far between.
quote: I'm actually surprised more people don't use it
quote: Everyone makes mistakes.
quote: Their competitors have had similar gaffes
quote: If you don't have a Windows install disk or weren't saving restore points you're out of luck.